Booking Terms & Policies
At SweetAz Co., we’re all about epic events, pimped moments, and smooth vibes. To keep your party running like a dream (and dodge any party poopers), here’s everything you need to know about refunds, reschedules, deliveries, and more — the must-know info for party legends across Redlands, Logan, Brisbane, the Gold Coast, and Moreton Bay. It might not be the most exciting part of planning your event, but it keeps things fair, clear, and totally SweetAz. 💖
Equipment Hire Terms and Conditions - SweetAz Co.
Effective date: 1 January 2024 | Last updated: 28 September 2025
Note: The 28 September 2025 update made minor editorial and formatting clarifications only and did not change fees, client rights, or obligations. These Terms apply to bookings made on or after the Effective date.
1. Definitions
Words defined below (bolded) have the following meaning wherever used in this Contract:
"Contract" — these Terms & Conditions together with any quotation, invoice, booking form, schedule or written amendment that is expressed to be supplemental to this Contract.
"SweetAz Co." — C & K Goodwin T/A SweetAz Co. Pimp Your Party.
"Client" — the person(s) or entity contracting with SweetAz Co. and any person acting with the Client’s authority. Where there is more than one Client, each is jointly and severally liable. If the Client is a partnership or trustee, the partners and/or trustee are bound accordingly, and the Client’s executors, administrators, successors and permitted assigns are included.
"Equipment" — all items (and any accessories) supplied by SweetAz Co. for hire, as described in the quotation, invoice or other authorising document.
"Hire Period" — the period of hire specified in the quotation/invoice. Unless otherwise stated, Hire Period is overnight (see delivery/return clauses).
"Termination Date" — the day immediately following the event (or as specified in the invoice) by which the Equipment must be returned or made available for collection.
"Site" — the address/location where Equipment is delivered, used and collected.
"Charges" — all amounts payable by the Client for hire of Equipment and any additional services, plus any applicable taxes (unless otherwise stated).
"GST" — Goods and Services Tax as defined in the A New Tax System (Goods and Services Tax) Act 1999. (Note: where SweetAz Co. states it is not registered for GST, Charges exclude GST.)
"Deposit" — the amount required to secure the booking and event date.
"Bond" — a refundable security payment held to cover loss or damage to Equipment.
2. Acceptance & Formation
2.1 The Client accepts and is immediately bound by this Contract when SweetAz Co. receives the Deposit and/or any payment of the invoice. Payment constitutes acceptance and a legally binding signature for the Contract.
2.2 If there is any inconsistency between this Contract and any prior document, these Terms shall prevail.
2.3 Any amendment to this Contract must be in writing and signed by both parties.
3. Quotations & Pricing
3.1 Unless specified, quotations are valid for 7 days from issue. SweetAz Co. may revise pricing after that period.
3.2 SweetAz Co. is not registered for GST; pricing therefore excludes GST unless otherwise stated.
3.3 Quotations assume ground-level, easily accessible Sites and include any Bond stated. Additional Charges apply for Sites that are not ground level or not easily accessible (for example: stairs, steep slopes, lift access, rooftop locations). The Client must disclose relevant site access details when booking.
3.4 If on the day SweetAz Co. discovers undisclosed access risks and SweetAz Co. cannot safely deliver or retrieve Equipment, SweetAz Co. may cancel the Contract and the Client forfeits payments made. SweetAz Co. will use reasonable discretion to determine whether a Site is safe and accessible.
4. Payment Terms
4.1 Deposit: A Deposit equal to 20% of the total booking amount or $100 (whichever is higher) is payable within 2 calendar days of the online booking or issue of the invoice to secure the booking. If the event date is less than 7 days from booking or invoice date, full payment is required immediately.
4.2 Final / Remaining Payment: The remaining balance is due no later than 14 calendar days prior to the Hire Period (that is, before the Client takes possession of the Equipment). If the invoice specifies an earlier date, that date is binding. Failure to pay by the final due date may result in cancellation of the booking and release of the Equipment hold.
4.3 All payments are in Australian dollars. Accepted payment methods are set out on SweetAz Co.’s website and invoice.
4.4 Receipt of payment by SweetAz Co. is binding and is treated as an original signature for the purposes of this Contract.
5. Delivery, Pickup & Return
5.1 Delivery charges are determined by the Client’s Site relative to SweetAz Co.’s head office in Redland Bay QLD 4165 and are quoted on the invoice. Standard delivery does not include assembly, set up or pack down unless expressly agreed and noted on the invoice.
5.2 Standard return: Equipment must be packed and available at the original drop-off Site and ready for collection by SweetAz Co. on the Termination Date at the agreed time. If the Client fails to have Equipment available for collection, the Client will pay the delivery Charge for re-attendance as invoiced.
5.3 Specific delivery fees (example bands listed on prior documents) are indicative only — the invoice sets the definitive delivery Charge for the Client’s Site.
6. Additional Services
6.1 Assembly, setup and pack down are available at additional cost if agreed in writing before the invoice is accepted. The invoice will record these charges. SweetAz Co. must have prior notice to allocate staff.
6.2 Bar attendant services are available at additional hourly rates and are subject to RSA compliance and the Client providing consumables and any additional Equipment. SweetAz Co. staff may refuse service or request ID where lawful and will remove themselves from abusive situations; the Client is responsible for guest behaviour.
6.3 Clean-up services are available for an additional fee agreed in advance and noted on the invoice.
7. Use & Care of Equipment
7.1 The Client must:
(a) use Equipment carefully and only for its intended purpose;
(b) comply with manufacturer instructions and all applicable laws;
(c) not alter, modify or attach anything to Equipment except temporary attachments that cause no damage; and
(d) ensure Equipment is not used near open flame, submerged in water, or left exposed to wet weather unless the Equipment is specifically designed for such conditions.
7.2 The Client remains responsible for equipment security and safe operation during the Hire Period.
8. Ownership & Encumbrance
8.1 Equipment remains the property of SweetAz Co. at all times. Ownership does not pass to the Client (except where Equipment is replaced as described under Casualty/Replacement).
8.2 The Client must not pledge, mortgage or otherwise encumber the Equipment or allow any third party to take control of it.
9. Loss, Damage & Bond
9.1 Except to the extent prohibited by law, risk of loss, theft, damage or destruction of the Equipment passes to the Client from the time the Equipment is delivered (or collected) and remains with the Client until Equipment is returned to SweetAz Co.'s possession.
9.2 If Equipment is lost, irreparably damaged or stolen, the Client will pay the Casualty Value (replacement cost) and ownership will pass to the Client on payment of that amount.
9.3 For minor damage where spare parts can be fitted on site, SweetAz Co. may charge a call-out fee (example: $50) plus the cost of replacement parts. Any such charges must be paid immediately (EFTPOS or as agreed).
9.4 The Bond (where required) is refundable subject to inspection and deduction for any loss/damage; refund timing and process are set out on the invoice and the website refund policy.
10. Warranties & Condition
10.1 SweetAz Co. warrants Equipment will be supplied in good working order and reasonable condition at delivery.
10.2 Other than the warranty in clause 10.1, all statutory guarantees that cannot be excluded by law remain in force. To the fullest extent permitted by law, other warranties (express or implied) are excluded.
11. Indemnity & Liability
11.1 The Client indemnifies SweetAz Co. and its officers, employees and agents from and against all claims, losses, liabilities, costs and expenses (including legal costs on an indemnity basis) arising from the Client’s use of the Equipment, breach of this Contract or negligent acts or omissions of the Client or the Client’s guests.
11.2 To the extent permitted by law, SweetAz Co. is not liable for any indirect, special or consequential loss arising out of or in connection with this Contract. Nothing in this Contract purports to exclude or limit liability which cannot lawfully be excluded.
12. Insurance & Risk Management
12.1 The Client should consider obtaining appropriate insurance to cover loss, theft or damage to Equipment while it is in the Client’s care. SweetAz Co.’s insurance does not cover loss or damage due to the Client’s negligence or misuse unless otherwise agreed in writing.
13. Postponement & Cancellation
13.1 If the Client cancels more than 14 calendar days before the Hire Period, SweetAz Co. will refund amounts paid according to the refund policy on the website.
13.2 If the Client cancels 14 calendar days or less before the Hire Period, a cancellation fee of $100 (or the Bond where applicable) will be retained to cover administrative costs, logistics and loss of income; remaining monies (if any) will be refunded in accordance with the refund policy.
13.3 If the Client postpones more than 14 calendar days before the Hire Period, SweetAz Co. will either rebook the date (subject to availability), issue a credit for future hire, or refund amounts paid as agreed.
13.4 If the Client postpones less than 7 calendar days before the Hire Period, a postponement fee of $100 (or the Bond) may apply. SweetAz Co. may waive postponement/cancellation fees in its discretion in certain circumstances (including severe weather or force majeure), but such waiver is not automatic.
14. Force Majeure
14.1 Neither party is liable for failure or delay caused by events beyond its reasonable control (Acts of God, government restrictions, natural disasters, industrial disputes, terrorism, etc.). The affected party must notify the other as soon as reasonably practicable. Both parties will use reasonable endeavours to minimise the effect of such events.
15. Use of Images & Privacy
15.1 By hiring Equipment, the Client grants SweetAz Co. a non-exclusive licence to use photographs and video taken at the event for marketing on SweetAz Co.’s website and social media (Facebook, Instagram) and for advertising, unless otherwise agreed in writing. SweetAz Co. will not use images it reasonably regards as damaging or inappropriate. Photo gallery availability (for photobooth etc.) will be as stated on the invoice or website (example: 30 days) unless otherwise agreed.
16. Entire Agreement, Severability & Interpretation
16.1 This Contract (together with the invoice and any other documents expressly incorporated) constitutes the entire agreement between the parties. Prior statements or representations are not binding unless included in this Contract.
16.2 If any provision of this Contract is unenforceable under applicable law, that provision will be modified or severed to the minimum extent necessary and the remainder will continue in force. Where any inconsistency arises with Queensland law, Queensland law prevails to the extent required.
16.3 Headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa.
17. Notices
17.1 Notices must be in writing and delivered to the address or email shown on the invoice. Notices are effective on receipt (or the next business day if received after business hours).
18. Governing Law & Jurisdiction
18.1 This Contract is governed by the laws of Queensland, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Queensland.
19. Miscellaneous
19.1 Time is of the essence in this Contract.
19.2 The Contract may be executed in counterparts.
19.3 Neither party will be liable for delay or failure to perform caused by events beyond its reasonable control (see Force Majeure).
19.4 Receipt of payment constitutes acceptance and is treated as an original signature.
20. Contact / Further Information
If you require a completed copy of this Contract, clarification of any clause, or wish to opt-out of image use (subject to agreement), contact Pimp Your Party before paying the Deposit. Do not pay the Deposit until you have read and understood this Contract.
Important: This is the legally-binding Equipment Hire Contract between C & K Goodwin T/A SweetAz Co. Pimp Your Party (“SweetAz Co.”) and the person(s) / entity named on the quotation or invoice (“Client”). By paying the Deposit and/or any part or all of the invoice the Client acknowledges they have read, understood and accept these Terms & Conditions and that payment constitutes acceptance of and forms a legally binding contract on these terms.
Website Terms and Conditions - SweetAz Co.
Effective date: 01 January 2024
Trading name: C & K Goodwin T/A SweetAz Co. Pimp Your Party
Website: https://www.sweetazcopimpyourparty.com.au
Contact email: info@sweetazcopimpyourparty.com.au
By using or visiting https://www.sweetazcopimpyourparty.com.au you agree to these Website Terms & Conditions. If you do not agree, please do not use this website.
1. About this site
This website is owned and operated by C & K Goodwin T/A SweetAz Co. Pimp Your Party (“we”, “us”, “SweetAz Co.”). These Terms set out the rules for using our website and the content on it. Our Privacy Policy explains how we collect and use personal information — please read that alongside these Terms.
2. Use of the website — short version
You may view, download and print pages from this website for your personal, non-commercial use only, provided you keep any copyright or other notices intact. You must not copy, distribute, republish, sell, rent or sub-license our content unless you have our written permission.
3. Cookies
We use cookies and similar technologies to make the site work and to improve your experience. Some cookies are essential for the site to function; other cookies are optional (for analytics, advertising or social media integration). You can choose to accept or decline optional cookies via your browser or our cookie controls. Essential cookies do not require your consent.
4. Content, accuracy & updates
We aim to keep site content accurate and up to date, but we do not guarantee that information on the website is complete, current or error-free. We may change content, products, services, prices and policies at any time without notice. Your use of the site is at your own risk.
5. User comments, reviews and uploads
Some pages allow you to post comments, reviews or other content (“Comments”). By posting Comments you confirm that:
you have the right to post them;
they do not infringe anyone else’s rights or break the law; and
they are not defamatory, offensive or otherwise objectionable.
We may publish, edit, remove or refuse any Comments at our discretion. By posting Comments you grant SweetAz Co a non-exclusive, royalty-free, transferable licence to use, reproduce, adapt and publish those Comments on the website and in our marketing materials.
We are not responsible for Comments posted by users and do not endorse them.
6. Linking to our site
You may link to our home page or other pages on our website provided that:
the link is not deceptive or misleading;
it does not imply any sponsorship, endorsement or partnership unless we have agreed in writing; and
the link is not placed on sites that contain illegal, offensive or otherwise inappropriate content.
If you wish to link using our logo or use our branding, you must obtain our prior written permission. To request permission or to discuss links, contact us at info@sweetazcopimpyourparty.com.au
7. Third-party sites & embedded content
Our site may contain links to third-party websites and embedded content (for example videos or social feeds supplied by other companies). We are not responsible for the content, accuracy or availability of those third-party sites. Links do not imply endorsement. Use third-party sites at your own risk and read their terms and privacy policies.
8. Intellectual property
All intellectual property rights in the site and its content (including text, images, logos, videos and downloads) are owned or licensed by SweetAz Co unless otherwise stated. You may not remove or alter any copyright, trademark or other proprietary notices.
9. Liability & disclaimers (what we are — and aren’t — responsible for)
To the maximum extent permitted by law:
the website and its content are provided “as is” and “as available”;
we exclude all warranties and conditions (except those that cannot be excluded by law); and
we are not liable for indirect, incidental, special or consequential loss, or loss of profits, business, data or goodwill arising from use of (or inability to use) this website.
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot be lawfully excluded.
10. Indemnity
You agree to indemnify and hold SweetAz Co and its officers, employees and agents harmless from any claim, loss, damage, liability or expense (including legal costs) arising from your breach of these Terms, your use of the website, or your Comments or submissions.
11. Removal of links / takedown requests
If you want us to remove a link to your site or a third-party link from our website, contact info@sweetazcopimpyourparty.com.au with the URL and reason. We will consider valid requests but are not required to remove links in every case.
12. Changes to these Terms
We may update these Terms from time to time. We will publish the updated Terms on the site and update the effective date at the top. Continued use of the website after the updated Terms are posted means you accept them.
13. Termination & suspension
We may suspend or terminate access to the website, or remove content, at any time for any reason (including breach of these Terms or technical problems) without prior notice.
14. Governing law & jurisdiction
These Terms are governed by the laws of Queensland, Australia. Any dispute arising under or in connection with these Terms will be dealt with by the courts of Queensland.
15. Contact
If you have questions, requests or notices about these Terms, please contact us at:
Email: info@sweetazcopimpyourparty.com.au
Website: https://www.sweetazcopimpyourparty.com.au/contact
Security deposit refunds / general rule
You are entitled to a full refund of any refundable security deposit (e.g. $100 bond) if all hired items are returned in the same condition as delivered, subject to inspection for loss, damage or missing items.
We will inspect returned Equipment and, if required, deduct the reasonable cost to repair, replace or clean damaged items from the Bond. We will provide an itemised explanation of any deductions.
How we refund (original payment method)
Refunds will normally be processed to the original payment method you used to pay us:
Card payments: refunded to the same card used for payment (subject to card issuer rules).
Bank/BSB transfers or PayID: refunded to the bank account or PayID details you provide (BSB & account number OR exact PayID).
PayPal / other online wallets: refunded to the same PayPal or wallet account used.
We will not refund to third-party accounts unless you provide a signed written authorisation and any additional verification we reasonably request.
Timing
Refunds are processed the day of collection after we inspect returned Equipment. We aim to process refunds within 1 business day of confirming the refund amount and receiving any required information from you. Banking systems and card/wallet providers may take additional time to post refunds to your account — these delays are outside our control.
Important — you must provide correct bank/PayID details
If your refund requires bank details or a PayID, you must provide the exact BSB, account number and account name (or the exact PayID) to which the refund should be made.
SweetAz Co cannot verify that an account number, BSB or PayID is owned by you. It is your responsibility to ensure the details you give us are complete and correct.
If you provide incorrect banking or PayID details and funds are sent to a wrong account, we will use reasonable commercial efforts to recover the funds, but recovery is often unlikely and may depend on third parties (other banks, the recipient, payment networks and regulators). We are not responsible for any loss that results from incorrect details provided by you.
When the original payment method is not available
If the original payment method is no longer available (for example, the card has been cancelled or account closed), we will work with you to arrange an alternative refund method. We may require additional identity verification and a signed written instruction before we process an alternative refund.
Misdirected funds — our assistance & limits
If a refund is misdirected because of details you supplied, SweetAz Co will:
promptly notify you; and
make reasonable commercial efforts to assist recovery (contacting the receiving bank/payment provider, lodging trace requests, providing evidence to support recovery).
However, due to factors outside our control (recipient cooperation, bank/payment system rules, legal/privacy restrictions), successful recovery is not guaranteed. You acknowledge and accept that we cannot promise recovery of misdirected funds supplied in error by you.
Privacy & security
We treat your bank details and payment information confidentially and in accordance with our Privacy Policy. Only authorised staff will handle refund information. Please do not send full card numbers by email.
Contact & questions
If you have any questions about refunds or need help with a refund request, email info@sweetazcopimpyourparty.com.au or visit https://www.sweetazcopimpyourparty.com.au/contact.
Postponement / Cancellation Policy - SweetAz Co.
Effective date: 1 January 2024
Last updated: 28 September 2025
More than 14 days before your hire period: You will receive a full refund of all monies paid (including your security deposit), refunded via your original payment method. See our Refund Policy for details.
Less than 7 days before your hire period: A $100 cancellation fee will apply (equal to the security deposit). This covers unloading/reloading, administration time, and lost income. All other monies paid will be refunded via your original payment method.
Cancellations
Postponements
More than 14 days before your hire period:
We will happily move your booking to another mutually agreed date, OR
Apply the full amount as a credit towards a future booking if you don’t yet have a new date, OR
Provide a full refund (including security deposit) via your original payment method.
Less than 7 days before your hire period:
A $100 postponement fee will apply (equal to the security deposit) and
We will happily move your booking to another mutually agreed date, OR
Apply the full amount as a credit towards a future booking if you don’t yet have a new date, OR
All other monies paid will be refunded via your original payment method.
At SweetAz Co., our hire items are limited in number and once reserved, they are held exclusively for your booking. To help us manage demand and give other customers the chance to book, we ask that you provide as much notice as possible if you need to postpone or cancel.
General Terms
Postponement/cancellation fees apply even if changes are due to events outside your control (e.g. acts of God, natural disasters, weather, accidents, industrial disputes, terrorism, or Government-mandated shutdowns).
SweetAz Co. reserves the right to waive these fees at its sole discretion.
Contact Us
For questions about this policy, please contact us at:
📧 info@sweetazcopimpyourparty.com.au
SweetAz Co. owns and operates the Party Hire website and is the controller of your personal data. This Privacy Policy explains how and why we collect, use, and protect your information when you use our website.
We take your privacy seriously and are committed to keeping your personal data safe, secure, and confidential. Please take a few moments to read this policy so you understand how we handle your information.
If you have questions about this Privacy Policy or how your data is handled, please contact us at:
📧 info@sweetazcopimpyourparty.com.au
🌐 Contact us page
Contact Us
Our website may contain links to third-party sites. Please note that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of any external sites you visit.
Links to Other Websites
We may share your information if required or permitted by law — for example, to comply with a subpoena, prevent fraud, protect our rights or your safety, or respond to government requests.
Legal Disclosure
We only process the minimum amount of data required to:
Deliver the services you request (e.g. bookings, refunds, newsletters)
Respond to your enquiries
Improve website performance and security
Comply with legal obligations
Providing personal data is always your choice — but without it, certain features (like contacting us through the site or receiving newsletters) may not work. If you’re unsure which details are mandatory, please contact us at info@sweetazcopimpyourparty.com.au.
Why do we process your data?
Information Security
Your security is our top priority. We store your information on secure servers with safeguards in place to protect against unauthorised access, use, or disclosure. While we take reasonable technical and administrative measures, please note that no data transmission over the internet or wireless network can be fully guaranteed.
You can browse our website without telling us who you are. However, if you choose to use certain features (such as booking equipment, subscribing to our newsletter, or filling in a contact form), we may collect personal details such as:
Name and surname
Email address
Telephone number
City of residence
Organisation (if relevant)
Payment details (where required to complete a booking)
We also automatically collect some information when you visit our website (“Device Information”), such as:
Your browser type and version
IP address and time zone
Pages you visit and how you interact with the site
What websites or search terms referred you to us
Cookies installed on your device
This information helps us keep the site secure, detect potential misuse, and improve your browsing experience.
Personal information we collect:
If an item is defective or not working as intended through normal use, please let us know as soon as possible. We will:
Replace the item with the same or a similar product (if available), or
Provide a refund for the defective item if a replacement is not available.
At SweetAz Co., we take pride in the quality and presentation of our hire items. Every product is thoroughly cleaned and inspected before it leaves our hands so that it arrives in excellent condition for your event.
If Something Goes Wrong
Important to Note
This policy does not cover damage caused by misuse, negligence, or mishandling by you or your event guests.
All items must be returned in the same condition they were provided.
Any damages or missing parts may result in additional charges as outlined in our hire agreement.
We're Here to Help
If you experience an issue, contact us right away so we can resolve it quickly and ensure your event runs smoothly.
📧 info@sweetazcopimpyourparty.com.au
🌐 Contact Us
📱 0416476835
QUICK LINKS
GET IN TOUCH
📞 0416 476 835
✉️info@sweetazcopimpyourparty.com.au
Based in Redland Bay serving Redlands, Logan, Brisbane & Gold Coast — we’re here to help you party like a legend.
© 2025 SweetAz Co. – Pimp Your Party. All rights reserved.