Quick Links To FAQs
Booking FAQs
Q. How do I book my party equipment?
Visit our Party Hire Shop
Go to our Party Hire Shop and browse through the available party equipment.
Add Equipment to Your Cart
Select the items you want and Add to Cart (The buttons are labelled fun things like "chill me" for the slushie machine or "snap it up" for the photo booth etc.
Checkout & Enter Your Party Details
At checkout, fill in your event details, including your party date, time, and any special requests.
Choose Your Suburb
Select your suburb to help us confirm delivery options and availability.
Review Availability & Receive Your Invoice
We'll review your booking, check availability, and send you an invoice with all your details.
Bond Information
Please note that a $100 bond will be added to your invoice, which will be refunded once your equipment is returned in good condition
Q. When is my booking confirmed?
Your booking is confirmed when your deposit is received. Once you have paid your $100 deposit, we lock in your party date and update your invoice with the remaining balance of your hire equipment and becomes due no later than the Friday the week before your event.
Don't worry, we will send you a reminder.
Q. How can I pay my invoice?
Great question. You can pay via the link in your invoice. This allows you to pay via Eway, this is a payment gateway through our accounting software Xero.
Alternatively, you can pay via bank transfer, our bank details will come through in the invoice email.
Q. Why do I have to pay a bond?
The Bond is a "promise" that we make to each other.
You the customer makes the promise to Pimp Your Party (by giving us $100 of your money to take care of) that you will take care of the equipment that we leave with you and return it to us in the same condition the following day.
For Pimp Your Party the Bond is also a "promise" we will take care of your $100 and return this to you the following day when we collect the hired equipment in the same condition.
NOTE: Your Bond forms your deposit and secures your booking date. Your bond is refunded to you on the collection/return of hired equipment in the same condition that it was supplied to you.
Q. Is there a minimum hire amount?
No. There is not a minimum hire amount. Unless the item you are hiring is a pick-up item, we charge a delivery/pickup fee of between $25-$90.
Delivery FAQs
Q. How much does it cost for delivery?
Depending on your event location and the distance from us the delivery cost does vary. Delivery fees are generally between $25-$90 (Redland Bay to Gold Coast) and covers the cost and time for us to drive to you to drop the equipment off and to return to collect the equipment.
Q. Can I pick up the hire equipment from your location in Redlands?
Yes, you can pick up Chair & Tables, Glow Furniture, Neon Signs and Hoop Backdrops. Our shimmer walls, slushie machine and photo booth require us to set them up so these items are unavailable for pickup.
NOTE: Your driver's licence with the name and address matching your invoice must be provided at the time of collection
Yes, we can deliver to multi storey locations where a lift is available for us to use. Due to the weight of most of our equipment we are unable to navigate stairs for the health and safety of our team.
Q. Can you deliver to multi storey locations?
Q. Do you offer same day collection of equipment?
Most of our party hire equipment is for overnight hire.
We drop off your equipment well in advance to your event start time (sometimes day before) and we would normally collect the morning after your event between 8-10am.
If your event is a venue and requires same day pickup, please let us know so we can factor this into our planning.
Q. When do you pickup the party equipment I have hired?
Yes. This is subject to availability. Please let us know this as early as you can, there may be a fee for time restriction on a weekend, up to an equal to your delivery fee for your suburb.
Q. Do you offer delivery to the Redland Islands?
No. Unfortunately, due to the very high cost of transporting our car and trailer between the mainland and the Islands, we have made the tough decision to only service the mainland suburbs of Redlands.
