Frequently Asked Questions

You've Got Party Hire Questions. We've Got The Answers.

Quick Links To FAQs

Booking FAQs • Delivery FAQs • Hire Gear FAQs •

Booking FAQs

Q. How do I book my party equipment?

Visit our Party Hire Shop
Go to our Party Hire Shop and browse through the available party equipment.
Add Equipment to Your Cart
Select the items you want and Add to Cart (The buttons are labelled fun things like "chill me" for the slushie machine or "snap it up" for the photo booth etc.
Checkout & Enter Your Party Details
At checkout, fill in your event details, including your party date, time, and any special requests.
Choose Your Suburb
Select your suburb to help us confirm delivery options and availability.
Review Availability & Receive Your Invoice
We'll review your booking, check availability, and send you an invoice with all your details.
Bond Information
Please note that a $100 bond will be added to your invoice, which will be refunded once your equipment is returned in good condition

Q. When is my booking confirmed?

Your booking is confirmed when your deposit is received. Once you have paid your $100 deposit, we lock in your party date and update your invoice with the remaining balance of your hire equipment and becomes due no later than the Friday the week before your event.

Don't worry, we will send you a reminder.

Q. How can I pay my invoice?

Great question. You can pay via the link in your invoice. This allows you to pay via Eway, this is a payment gateway through our accounting software Xero.

Alternatively, you can pay via bank transfer, our bank details will come through in the invoice email.

Q. Why do I have to pay a bond?

The Bond is a "promise" that we make to each other.

You the customer makes the promise to Pimp Your Party (by giving us $100 of your money to take care of) that you will take care of the equipment that we leave with you and return it to us in the same condition the following day.

For Pimp Your Party the Bond is also a "promise" we will take care of your $100 and return this to you the following day when we collect the hired equipment in the same condition.

NOTE: Your Bond forms your deposit and secures your booking date. Your bond is refunded to you on the collection/return of hired equipment in the same condition that it was supplied to you.

Q. Is there a minimum hire amount?

No. There is not a minimum hire amount. Unless the item you are hiring is a pick-up item, we charge a delivery/pickup fee of between $25-$90.

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Q. What are your party hire terms and conditions?

Here is a quick summary of our equipment hire terms and conditions. To view our full policy please visit our Booking Terms and Policies page

1. Booking = Acceptance
Paying the Deposit or any part of your invoice means you’ve read and accept our full Terms & Conditions — payment creates a legally binding contract.

2. Deposit & final payment
A 20% deposit (or $100, whichever is higher) must be paid within 2 days of booking (or immediately if your event is less than 7 days away). The remaining balance is due no later than 14 calendar days before your event.

3. Hire period & returns
Hire is normally overnight unless stated otherwise. Equipment must be packed and available for collection by 10:00am the day after your event (or returned by that time).

4. Delivery, setup & fees
Delivery charges depend on your location (shown on the invoice). Standard delivery does NOT include assembly, setup or pack-down — these are extra and must be booked in advance.

5. Bond, loss & damage
We may hold a refundable bond. You’re responsible for loss or damage while the Equipment is with you — if something is lost or irreparably damaged you’ll be charged the replacement cost.

6. Cancelling or postponing

Cancel more than 14 days before the hire date → refund as per our policy.
Cancel 14 days or less before the hire date → a $100 cancellation fee (or Bond where applicable) is retained.
Postponements have similar windows and fees (postponing <7 days may incur the $100 fee). We may waive fees in exceptional circumstances.

7. Use & safety
Use Equipment only for its intended purpose, follow manufacturer instructions, and keep items away from open flame and water. You must disclose any difficult site access (stairs, lifts, steep slopes) when booking.

8. Photos & marketing
By hiring, you give us permission to use event photos for our marketing (website/social media) unless you tell us otherwise beforehand.

Q. How is my bond refunded?

We refund security deposits once we inspect returned items. Deductions can be made for loss, damage or cleaning — we’ll explain any deductions.
Refunds are made to the original payment method (card, PayPal, or bank/PayID as applicable).
Important: if you request a bank/PayID refund you must provide the exact BSB/account number or exact PayID — we cannot verify that an account belongs to you. If you give incorrect details and funds are misdirected, we will try to recover them but recovery is not guaranteed.
Questions or refund requests: info@sweetazcopimpyourparty.com.au.

Delivery FAQs

Q. How much does it cost for delivery?

Depending on your event location and the distance from us the delivery cost does vary. Delivery fees are generally between $25-$90 (Redland Bay to Gold Coast) and covers the cost and time for us to drive to you to drop the equipment off and to return to collect the equipment.

Q. Can I pick up the hire equipment from your location in Redlands?

Yes, you can pick up Chair & Tables, Glow Furniture, Neon Signs, Light-up Numbers & Hoop Backdrops. Our shimmer walls, slushie machine and photo booth require us to set them up so these items are unavailable for pickup.

NOTE: Your driver's licence with the name and address matching your invoice must be provided at the time of collection

Yes, we can deliver to multi storey locations where a lift is available for us to use. Due to the weight of most of our equipment we are unable to navigate stairs for the health and safety of our team.

Q. Can you deliver to multi storey locations?

Q. Do you offer same day collection of equipment?

Most of our party hire equipment is for overnight hire.

We drop off your equipment well in advance to your event start time (sometimes day before) and we would normally collect the morning after your event between 8-10am.

If your event is a venue and requires same day pickup, please let us know so we can factor this into our planning.

Q. When do you pickup the party equipment I have hired?

Yes. This is subject to availability. Please let us know this as early as you can, there may be a fee for time restriction on a weekend, up to an equal to your delivery fee for your suburb.

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Q. Do you offer delivery to the Redland Islands?

No. Unfortunately, due to the very high cost of transporting our car and trailer between the mainland and the Islands, we have made the tough decision to only service the mainland suburbs of Redlands.